Last updated: Thursday, 25 December 2025

At Clevenard Market, customer satisfaction is important to us. This Refund Policy explains when refunds may be issued.

1. Digital Products

Due to the nature of digital goods, all sales are generally final. However, refunds may be granted when:

• The product is defective
• The item was not delivered
• There was a duplicate payment

2. Physical Products (If Applicable)

Refunds are possible if:

• The item arrives damaged
• The wrong item was shipped
• The customer returns the item within 14 days of delivery (unused and in original packaging)

3. Services

Refunds for services may be considered if:

• The service was not delivered as described
• There was an error on our part

4. How to Request a Refund

Email us at info@clevenard.com with:

• Order number
• Proof of purchase
• Photos (if applicable)
• Reason for refund request

We will respond within 3–5 business days.

5. Non-Refundable Items

• Downloaded products
• Customized services
• Completed digital work
• Promotional or discounted items